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Update on PIDM booking service improvements

In the recent joint communication about improvements to the booking service used for PIDMs, it was explained that a further update would be issued when the testing exercise for appointments made by administrative staff had been completed. The testing concluded this week. The registration process was completed successfully for each individual nominated for the exercise. There are no known difficulties in making bookings and no negative feedback.

The Crown is therefore now able to make this facility generally available to all practitioners. Individual applications will be processed as quickly as possible. Defence firms must provide their Law Society number to COPFS for security validation (you can find this on your practising certificate), and the request for the new account must also come from your registered Law Society email address.  The process is explained in more detail in the PIDM Booking App FAQs.

The guidance on the COPFS website has also been updated to reflect this new process.  As explained previously, this guidance will be subject to continuous joint review. The website has also separate, supporting video clips for each stage of the booking process.

The Crown is continuing to look at ways of improving the service for booking PIDM appointments. The Crown also remains keen to receive  feedback from the profession to assist us in making further improvements. A further update will be provided once any possible changes have been identified.

Ken Dalling, Vice President of the Law Society of Scotland
John Logue, Deputy Crown Agent Local Court