Hamilton

Additional information

For more information or to request additional arrangements to suit your needs, please contact our reception or Office Manager:

Telephone: 0300 020 3000

Text: If you are Deaf, hard of hearing or speech impaired you can text us on 07825 280346. Please tell us if you would like your reply by SMS, text or email.

Relay UK: If you are Deaf, hard of hearing or speech impaired you can contact us by phone using Relay UK.  Visit the Relay UK website to download the app. 

If you are a wheelchair user or have restricted mobility

Parking facilities

There are no private parking facilities at this office. Road-side parking is subject to availability and local restrictions. The nearest drop kerb is approximately 20 metres from the office entrance.

To request advice about parking for disabled drivers please contact reception.

Approach to main entrance

There are automatic doors at the main entrance of the building, which can be accessed by wheelchair users. Alternative access to the building is available by contacting the office to make suitable arrangements. 

Door width: The automatic door at the main entrance is approximately 2m wide and the lift door is approximately 1m wide.

Approach to reception area

There is lift access to the first floor where our reception is located, there is a door which leads to reception which is not an automatic door and a wheelchair user may require assistance. There is a bell/ intercom at the main reception door to enable wheelchair users to contact a member of staff at our reception for assistance. 

Door width: approximately 1m wide with an additional extended opening of 0.5m.

Low level counter: Yes

There is seating available in our reception area. Please ask if you need extra assistance.

Approach to interview and conference rooms

Interview rooms are accessible from our reception area. 

Door width: approximately 1m

Emergency evacuation

Audible emergency alarms: high pitched alternating tone

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

If you have a visual impairment

Colour definition

Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps or stairs and emergency signs.

Written documents

We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.

Our office welcomes guide dogs

The dog's comfort is your responsibility but we will provide a bowl of water on request.

Accessible lift system

The lift has raised floor indicator buttons; 'voice-over' floor and door alerts

If you have a hearing impairment

Hearing aid users

We have a Hearing Induction Loop System in our reception area. We also have a mobile Hearing Induction Loop that can be used in our interview rooms or conference room.

Lip readers

Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.

Access to Sign Language interpreter

If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this.

Textphone users

You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in this office.

Accessible lift system

The lift has illuminated floor level indicators.

Emergency alarms

There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.

Accessible toilet and comfort facilities

Public toilets

There are no public toilets in this office. There are public toilets at the local swimming pool which is located next to the office.

Wheelchair-accessible toilets

Please ask to use the unisex accessible toilets available in the staff secure areas on the first and second floors. A pull-cord is located in this toilet.

Door width: Approximately 1m

Access to refreshments

There are no public canteen or vending machine facilities in the building.