Enquiry Point Operator

EP0421

Profession

Administration

Location

Dumbarton, G82 1NL

Contract terms

Permanent, Full Time

Salary

Starting salary would be £20,763 with the maximum salary on this scale being £22,217 subject to future COPFS pay awards.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date

09 April 2021 at 5pm

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

This post sits within the Operational Support Policy and Engagement Team. The postholder will report to the line managers and business manager at the Enquiry Point. There are currently approximately 35 operators in the Team

General Responsibilities, Activities and Duties

Enquiry Point Operators will respond to enquiries by telephone and by email with a wide range of people from victims and witnesses of crime, Police Scotland and other stakeholders.   It is important and often challenging work that can have a real impact on people’s lives.  You will be a good team player, have excellent communication skills, a desire to work in a dynamic and evolving unit and have the ability to remain calm and effective under pressure.

Role Specific Responsibilities, Activities and Duties

The post holder will be the first point of contact and will answer requests for information from members of the public, police and solicitors.The Enquiry Point is based within the Dumbarton PFO and is responsible for answering all types of incoming calls and emails to COPFS in a contact centre environment.

The post holder will also perform general admin duties in relation to enquiries received at the Enquiry Point.The Enquiry Point opens from 8.30 am to 5.30pm and successful candidates working on a Full-Time basis, will work 9.30am – 5.30pm with an opportunity for more flexible working in the future.  

There is a requirement for the successful candidate to work as required on 3 local public holidays

Essential Criteria Required

All competencies, as indicated within the Competency Framework, are relevant to the role and illustrate the level of competence expected of an employee in this grade.  However for the purposes of assessment the following competencies will apply:

• Leading and Communicating
• Collaborating and Partnering
• Managing a Quality Service

Please refer to the COPFS Competency Framework for full guidance.

The minimum entry qualifications for COPFS employment are 5 National 5 (including English) or equivalent; or proven experience of general office work.  The above competencies form the key essential criteria for this post.It is desirable for the candidate to have keyboard and telephony skills.  In addition, it is also desirable, but not essential, to have experience in a criminal justice environment.

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please note that we do not accept CVs.

Selection will be competency based.We are an Equal Opportunities Employer. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974).

COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

 Application Pack

Application Form

Assistant Solicitor - QLTR        

 Profession

Legal

Location

Edinburgh, EH6 6QQ. This will be a mix of office based and remote working.

Contract terms

Permanent, full time vacancy

Salary

Starting salary would be £40,974 with the maximum salary on this scale being £52,487 subject to future COPFS pay awards.

Benefits:We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date

Friday 23rd April 2021 at 5pm

Information about QLTR and COPFS

The Queen’s and Lord Treasurer’s Remembrancer Department forms part of the Crown Office and Procurator Fiscal Service. This role would be in the QLTR Department. Please note that whilst part of the COPFS organisation, the QLTR Department is a distinct civil law office and does not exercise the functions of the criminal prosecution service.The successful candidate will join a friendly, supportive and forward-thinking team at QLTR. We have a collaborative approach to our work and the post holder will be expected to help provide support and guidance to colleagues in the team and to assist in the development of our policies and other wider issues relevant to the QLTR. The QLTR is the Crown’s representative in Scotland who deals with bona vacantia, ultimus haeres and treasure trove. The post is held by the Crown Agent and is supported by the QLTR Department.

About the Role

• The postholder will form part of the office’s team dealing with casework including the review, assessment and disposal of property interests from dissolved companies and other legal persons. However, the work of the Department is wide-ranging and the successful applicant will take up an interesting variety of work:
• Investigating (including working with our outsourced suppliers) property where there is a Crown interest. We deal with a wide range of property interests coming to our notice including commercial leases, development sites, rural and agricultural properties, derelict properties, and various types of building. We also deal with all types of non-heritable property interest (e.g. shares and intellectual property).
• Conducting reviews of heritable property titles.
• Instructing environmental, buildings and other relevant property surveys from our outsourced suppliers.
• Dealing with disposals of properties and liaising with Scottish Government, local authorities and other public sector partners on options for their disposal, and other interested parties (e.g. community bodies) and their agents as arising. This may include drafting and negotiation of missives, marketing and managing auction arrangements with our outsourced suppliers.
• Assisting colleagues with QLTR Department policy development and project work.
• Providing legal advice and briefings to the QLTR.
• Supporting the QLTR Department’s response to enquiries received to QLTR Department. QLTR receives approaches from a variety of sources e.g. solicitors in private practice and other public agencies.
• Assisting with some intestate estate administration work in the context of QLTR’s role in respect of ultimus haeres.
• Providing assistance and support to colleagues in other workstreams in QLTR Department.

Essential Criteria Required

In addition to the competencies outlined in the application pack, candidates must be able to demonstrate:

• Candidates must be a solicitor or advocate qualified to practice in Scotland and hold a valid unrestricted practicing certificate.
• Expertise in heritable property legal transactional work.
• Substantial expertise in dealing with conveyancing documentation and the ability to note and understand heritable titles.
• Significant post-qualifying experience of acting as a solicitor in heritable property transactions or litigation work related to heritable property.
• A sound working knowledge of administrative law as it relates to policy and decision-making and judicial review.
• Knowledge of executry practice and succession law.
• Strong commercial awareness in the context of property transactions and related aspects.

Assistant Solicitor QLTR Application form

Assistant Solicitor QLTR Application Pack

 Do you want to make a difference by securing justice in Scotland? COPFS is currently looking for exceptional candidates to become Victim Information and Advice Officers to help in securing justice for victims of crime in Scotland.

Job Role

Band D Victim Information and Advice Officer, High Court

Crown Office and Procurator Fiscal Service

The locations of these posts are in Inverness, Edinburgh and Glasgow.

Contract terms

Permanent, Full time

Salary

Starting salary would be £30,500 with the maximum salary on this scale being £34,150 subject to future COPFS pay awards.  All salaries are pro rata for part-time staff.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Cycle to Work Scheme and Season Ticket Loans.
• Civil Service pension with employer contributions.
• Family friendly benefits.
• Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

 ABOUT COPFS

The Crown Office and Procurator Fiscal Service are responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

ABOUT THE ROLE 

These posts are working within the High Court Victim Information and Advice Team. The cases in the High court are the most serious cases that are dealt with in Scotland including murder and serious sexual offending. As a VIA Officer you will play a pivotal role within Scotland’s sole prosecution service. You will advise Victims, Witnesses and Bereaved next of kin in criminal proceedings calling in the High Court about the progress of cases, signposting them to support services and attend meetings with them. You will work closely with lawyers, police and other criminal justice partners to improve the efficient delivery of justice for local communities.

This is demanding role, requiring strong communication skills and personal resilience. Whilst there may be an opportunity to undertake a variety of duties within COPFS, the main function of the role is to support and guide Victims, Witnesses and Bereaved next of kin through the criminal process sensitively and appropriately.You will be responsible for both office based duties including drafting legal notices and applications for Court within defined timescales and the supporting of bereaved relatives, victims and witnesses face to face at Court,
You must be passionate about serving the public interest at all times; confident in taking decisions and be committed to meeting the diverse needs of victims and witnesses.

Training will be provided to support successful candidates.

ESSENTIAL CRITERIA REQUIRED  

• Literacy and fluency in English
• Excellent communication and engagement skills with demonstrable experience of communicating with vulnerable individuals
• Experience of working with bereaved families, victims and witnesses.
• Be an effective, strong team player with personal resilience to work with sensitive cases in a fast-paced environment
• Strong organisational skills including prioritisation of workload and sound judgement in reaching decisions
• Good knowledge of IT software packages 
• An understanding of the work of COPFS and the criminal justice system in Scotland

DESIRABLE CRITERIA

• An understanding of the work of COPFS and the criminal justice system in Scotland

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please note that we do not accept CVs. 

Selection will be competency based.

Closing date for these vacancies is: 23^rd April 2021 at 5pm

We are an Equal Opportunities Employer. 

OTHER INFORMATION 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Application Pack

Application Form

Principal Application Developer

Profession

IT

Location

Crown Office, Edinburgh, EH1 1LA

Contract terms

Permanent, Full Time

Salary

Starting salary would be £38,609 with the maximum salary on this scale being £45,693 subject to future COPFS pay awards. This post attracts a £4000 IT allowance per annum.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Cycle to Work Scheme and Season Ticket Loans.
• Civil Service pension with employer contributions.
• Family friendly benefits.
• Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date 

23 April 2021 at 5pm

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

ISD provides wide ranging digital innovation and transformation activities to circa 2000 COPFS users located in offices throughout Scotland and to external customers and stakeholders. ISD is involved in a number of innovative and continuous improvement projects to support business needs and to deliver COPFS’ digital strategy aims. ISD also supports the critical services for COPFS. Headed by the Chief Digital Officer, ISD is organised in three main groups: Digital Portfolio, IT Operations and Cybersecurity and Resilience. ISD has circa 70 permanent team members plus additional contractor staff based in its offices in Edinburgh and Glasgow.

About the Role

General Responsibilities, Activities and Duties

COPFS ISD Development team develops and delivers a host of case management system, ranging through a broad range of technologies include .NET, Java, iOS and Visual Basic and recently developing Cloud based applications. The successful candidate would have an opportunity to work on cutting edge technologies.You will report to Applications Development Manager. You will also work jointly with the Applications Solutions Team and Applications Test team in an agile environment to deliver digital applications.

Role Specific Responsibilities, Activities and Duties

As the Principal Applications Developer within ISD’s Enterprise Applications team, you will be a key “go to” developer in the core case management team building software applications and supporting the existing suite of COPFS’ Case Management software.You will work closely with a team of developers to create innovative, high quality and secure software applications. You will be involved in peer review and testing conformance with acceptance criteria, ensuring timely delivery of digital applications. You will be a principal technical point of contact for one or more of COPFS’ innovative software projects and will mentor junior developers within the team.  You will provide estimates, system analysis, translate business requirements into technical specifications, draft technical proposals, research and evaluate solution options, provide conceptual, deployment and operational documentation, develop on-boarding guides and input into technical risk assessment and software security compliance assessments.  You will respond to 3rd line support incidents to ensure smooth operation of critical case management applications within normal business service delivery hours.  

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria Required

The essential criteria for this post is outlined below. Candidates will be required to fully demonstrate their technical skills as well as competencies at interview.

• An experienced developer with demonstrable hands on experience in full stack web development
• Ability to develop quality applications adhering to industry best practices
• Ability to work autonomously
• Demonstrate ability to solve novel problems and evaluate new technologies / solutions
• Excellent written and verbal communication skills
• Technical understanding of current software application development techniques, such as: ASP.NET or C# .NET Core and Oracle PL/SQL / SQL Server.

  Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please submit a CV and a fully completed Personal Information Form attached below.

Selection will be competency based and additional technical questions.

We are an Equal Opportunities Employer. Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Application Pack

Personal Information Form

Senior IT Business Analyst        

 Profession

IT

Location

Crown Office, 25 Chambers Street, Edinburgh, EH1 1LAor Legal House, 101 Gorbals Street, Glasgow, G5 9DW

Contract terms

Permanent, Full Time Appointment

Salary

Starting salary would be £38,609 with the maximum salary on this scale being £45,693 subject to future COPFS pay awards.

As an ISD IT professional, you will participate in the British Computer Society’s Professional Development Scheme.  The post attracts an IT pay allowance of £4,000 per annum.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Cycle to Work Scheme and Season Ticket Loans.
• Civil Service pension with employer contributions.
• Family friendly benefits.
• Employees Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Closing Date

23rd April 2021 at 5pm

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

As part of the ISD Enterprise Solutions Team, this Senior Business Analyst post will play a key part in designing, driving and embedding IT technologies and digital solutions improvements across the organisation and the wider justice sector.

General Responsibilities, Activities and Duties

• Management of a team of permanent and contractor IT Business Analysts, including mentoring and coaching
• Provide support across a variety of projects, by conducting business analysis activity against agreed work packages, managing and directing resources to ensure work is completed within agreed timescales
• Quality Assurance of Business Analysis deliverables as aligned to Enterprise Solutions Analyst framework to drive standards and ensure consistency across project delivery
• Ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture
• Facilitating the elicitation and understanding of requirements amongst multiple stakeholders
• Analyse and define high level requirements into detailed, logically complete acceptance criteria that ensure business rules and processes are accurately implemented into solutions
• You will be a key member of the delivery teams collaborating with all stakeholders throughout the full delivery lifecycle. You will remove ambiguity, create a common understanding for the intended outcome, ensuring maximum benefits are delivered
• Facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs

Role Specific Responsibilities, Activities and Duties

• Lead a team of Business Analyst professionals. With direct line management responsibilities for 3 Business Analysts

Essential Criteria Required

• A track record in guiding teams to successfully deliver highly complex work where you have actively supported the development of your teams.
• Well-developed and proven analytical capabilities and demonstrable knowledge of applying appropriate IT business analysis methods/techniques to explore, define and deliver stakeholder requirements.
• Experience of working as part of a project team to implement IT solutions and digital business transformation.
• Experience capturing and documenting requirements and use cases, business rules, requirements traceability, UML modelling, using storyboards.
• Competencies mentioned in the applicant pack also form part of the essential criteria.

Desirable Criteria

• Appropriate professional qualifications, such as AGILE, ISTQB, Business Analysis and ITIL certifications.

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please note that we do not accept CVs.

Selection will be competency based and technical questions may also be asked at interview.

We are an Equal Opportunities Employer. Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974). COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E Senior Business Analyst Application Form

Band E Senior Business Analyst Application Pack