IT Service Manager         

 Profession

IT

Location

Crown Office, 25 Chambers Street Edinburgh, EH1 1LA

Contract terms

Permanent, full time

Salary

Starting salary would be £30,500 with the maximum salary on this scale being £34,150 subject to future COPFS pay awards.

As part of COPFS IS Division, you will participate in the British Computer Society’s Professional Development Scheme. This post attracts an IT allowance of £4,000 per annum.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date

22 January 2021 at 5pm

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

The Service Delivery team is responsible for managing and maintaining relationships with colleagues across the organisation to ensure that we are meeting their needs as well as ensuring that new solutions are transitioned from project into live seamlessly.  The IT Service Manager will also play a key role in using CSAT data to help support teams meet users’ requirements as well as managing relationships with external partners as part of high value, long term contracts critical to the delivery of COPFS’ digital services.

Role Specific Responsibilities, Activities and Duties 

• Engage with staff from across COPFS to discuss issues, challenges and service affecting issues
• Hold weekly CAB meetings and enforce the change management policy, working with CAB members to assess the risks presented by change
• Act as contract manager for a number of high value, high importance contracts
• Drive the service transition process for projects transitioning to live services
• Act as an escalation point for business-critical issues
• Work with support teams to resolve business-critical issues

This is not an exhaustive list of duties.

Essential Criteria Required

• Demonstrable and practical experience of delivering professional IT and digital services in an IT service management environment; effectively supporting corporate and enterprise IT services and customers
• ITIL certification or other relevant professional IT service management methodology
• Demonstrable experience of the effective application and embedding of industry recognised ITIL standards, procedures, policies and customer service best practices
• Experience of managing or working with suppliers to ensure delivery against agreed service levels and contractual obligations
• Demonstrable experience of transitioning new or augmented services into operations using ITIL standards and framework, thereby ensuring services are managed, operated and supporting in accordance with the established service design
• Practical experience of creating, implementing and working with SLA’s, OLA’s and KPI’s
• Competencies noted in the Applicant Pack also form part of the essential criteria for this role.

• Experience chairing and managing a Change Boar
• Experience with cloud based ITSM tools
• Experience creating and using CSAT processes 
  

Contact Us 

If you have any queries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers

Please note that we do not accept CVs. 

Selection will be competency based and technical questions may also be asked at interview.

We are an Equal Opportunities Employer. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974).

COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band D IT Service Manager Applicant Pack

Band D IT Service Manager Application Form

Senior IT Business Analyst      

 Profession

IT

Location

Crown Office | 25 Chambers Street | Edinburgh | EH1 1LA

or Legal House | 101 Gorbals Street | Glasgow | G5 9DW

Contract terms

Permanent, Full Time Appointment

Salary

Starting salary would be £38,609 with the maximum salary on this scale being £45,693 subject to future COPFS pay awards.

As an ISD IT professional, you will participate in the British Computer Society’s Professional Development Scheme.  The post attracts an IT pay allowance of £4,000 per annum.

Benefits

We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date 

22 January 2021 at 5pm

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

About the Role

As part of the ISD Enterprise Solutions Team, this Senior Business Analyst post will play a key part in designing, driving and embedding IT technologies and digital solutions improvements across the organisation and the wider justice sector.

General Responsibilities, Activities and Duties

• Management of a team of permanent and contractor IT Business Analysts, including mentoring and coaching
• Provide support across a variety of projects, by conducting business analysis activity against agreed work packages, managing and directing resources to ensure work is completed within agreed timescales
• Quality Assurance of Business Analysis deliverables as aligned to Enterprise Solutions Analyst framework to drive standards and ensure consistency across project delivery
• Ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture
• Facilitating the elicitation and understanding of requirements amongst multiple stakeholders
• Analyse and define high level requirements into detailed, logically complete acceptance criteria that ensure business rules and processes are accurately implemented into solutions
• You will be a key member of the delivery teams collaborating with all stakeholders throughout the full delivery lifecycle. You will remove ambiguity, create a common understanding for the intended outcome, ensuring maximum benefits are delivered
• Facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs

• Lead a team of Business Analyst professionals. With direct line management responsibilities for 3 Business Analysts.

• A track record in guiding teams to successfully deliver highly complex work where you have actively supported the development of your teams.
• Well-developed and proven analytical capabilities and demonstrable knowledge of applying appropriate IT business analysis methods/techniques to explore, define and deliver stakeholder requirement.

• Experience of working as part of a project team to implement IT solutions and digital business transformation.
• Experience capturing and documenting requirements and use cases, business rules, requirements traceability, UML modelling, using storyboards.
• Competencies mentioned in the applicant pack also form part of the essential criteria.

• Appropriate professional qualifications, such as AGILE, ISTQB, Business Analysis and ITIL certifications.

Contact Us

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Information

Application packs are available to download from our website https://www.copfs.gov.uk/careers.

Please note that we do not accept CVs. 

Selection will be competency based and technical questions may also be asked at interview.

We are an Equal Opportunities Employer. 

Please note that COPFS has exemptions from the Rehabilitation of Offenders Act (1974).

COPFS must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

Band E Senior IT Business Analyst Applicant Pack

Band E Senior IT Business Analyst Application Form

Do you want to be part of an organisation that makes a difference by helping to secure justice for the people of Scotland?

 This is an exciting opportunity to join Scotland’s sole prosecution service in a fast paced and rewarding job role.

Job Role

Fiscal Officer – Band B

Crown Office and Procurator Fiscal Service

Contract terms: Permanent, Full time

Location: Aberdeen

Starting Salary: Starting salary would be £20,763 with the maximum salary on this scale being £22,217 subject to future COPFS pay awards.  All salaries are pro rata for part-time staff. Although all vacancies are full-time alternate working patterns may be considered for successful candidates where these can be accommodated.

Benefits:We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date: 29^th January 2021 at 5pm  

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

Job Description

This is an exciting entry level opportunity for someone looking to be in an interesting and fast paced role. You may be starting out in your career or already have an administrative background and looking for a change, but you should have an interest in the Criminal Justice Sector.You will be expected to work as part of a team to provide a first class service to your colleagues and service users such as, victims & witnesses and defence agents.    Whilst the role may vary from office to office, main duties will cover a range of administrative support and will generally include the administration of cases including:

• Dealing with general enquiries relating to cases
• Uploading and maintaining case information on internal IT systems
• Assisting Legal staff in the administration and preparation of cases for court
• Ensuring all witnesses are notified of their requirement to attend court
• Ensuring the courts and defence agents have all relevant material prior to court hearings

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria:

• The minimum entry qualifications are 5 National 5’s at grades A-C (including English) or equivalent; or demonstrable experience of general office work.
• Literacy and fluency in English
• Strong word processing skills

• An understanding of the work of COPFS
• A desire to work in the Criminal Justice Sector

Some positions may have a requirement for a clean driving licence; however further information on these positions will be available during the recruitment process.

There are no age limits and suitability for the job will be the determining factor for selection. 

Application Information Full information and application packs are available to download from our website:  https://www.copfs.gov.uk/careers.

Completed application forms must be submitted by 29^th January 2021 at 5pm

Please note we do not accept CV’s.

COPFS has exemptions from the Rehabilitation of Offenders Act (1974) and we must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.We are an Equal Opportunities and Disability Confident Employer.

If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.

 Application Form

Application Pack

Do you want to be part of an organisation that makes a difference by helping to secure justice for the people of Scotland?

 This is an exciting opportunity to join Scotland’s sole prosecution service in a fast paced and rewarding job role. 

Job Role

Fiscal Officer – Band B

Crown Office and Procurator Fiscal Service

Contract terms: Permanent, Full time

Location: Dundee, Kirkcaldy, Perth - Posts may arise in other offices across Tayside, Central and Fife which will be filled from this recruitment campaign.

Starting Salary: Starting salary would be £20,763 with the maximum salary on this scale being £22,217 subject to future COPFS pay awards.  All salaries are pro rata for part-time staff. Although all vacancies are full-time alternate working patterns may be considered for successful candidates where these can be accommodated.

Benefits:We offer an excellent range of benefits which include:

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Flexible working hours (around core time period).
• Civil Service pension with employer contributions.
• Family friendly benefits.

Closing Date: 29^th January 2021 at 5pm  

About COPFS

The Crown Office and Procurator Fiscal Service is responsible for the investigation and prosecution of all crime in Scotland; the investigation of deaths which require further explanation; and the investigation of complaints against the police.

Job Description

This is an exciting entry level opportunity for someone looking to be in an interesting and fast paced role. You may be starting out in your career or already have an administrative background and looking for a change, but you should have an interest in the Criminal Justice Sector.You will be expected to work as part of a team to provide a first class service to your colleagues and service users such as, victims & witnesses and defence agents.    Whilst the role may vary from office to office, main duties will cover a range of administrative support and will generally include the administration of cases including:

• Dealing with general enquiries relating to cases
• Uploading and maintaining case information on internal IT systems
• Assisting Legal staff in the administration and preparation of cases for court
• Ensuring all witnesses are notified of their requirement to attend court
• Ensuring the courts and defence agents have all relevant material prior to court hearings

Please note this is not an exhaustive list and other duties may be required as appropriate to the role

Essential Criteria:

• The minimum entry qualifications are 5 National 5’s at grades A-C (including English) or equivalent; or demonstrable experience of general office work.
• Literacy and fluency in English
• Strong word processing skills

• An understanding of the work of COPFS
• A desire to work in the Criminal Justice Sector

Some positions may have a requirement for a clean driving licence; however further information on these positions will be available during the recruitment process.

There are no age limits and suitability for the job will be the determining factor for selection. 

Application Information Full information and application packs are available to download from our website:  https://www.copfs.gov.uk/careers.

Completed application forms must be submitted by 29^th January 2021 at 5pm

Please note we do not accept CV’s.

COPFS has exemptions from the Rehabilitation of Offenders Act (1974) and we must also adhere to strict Civil Service and Cabinet Office Baseline Personnel Security Standards regarding nationality, identity and history verification rules.

We are an Equal Opportunities and Disability Confident Employer.If you have any queries please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Application Form

Application Pack