Wick

Additional information

For more information or to request additional arrangements to suit your needs, please contact our reception or office manager:

Telephone: 0300 020 3000

Text: If you are Deaf, hard of hearing or speech impaired you can text us on 07825 280346. Please tell us if you would like your reply by SMS, text or email.

Relay UK: If you are Deaf, hard of hearing or speech impaired you can contact us by phone using Relay UK.  Visit the Relay UK website to download the app. 

If you are a wheelchair user or have restricted mobility

Parking facilities

There are private parking facilities at this office. Road-side parking is subject to availability and local restrictions. The nearest drop kerb is approximately 1m from the office entrance. To request advice about parking for disabled drivers please contact our office manager.

Approach to main entrance

Assistance may be required as there are steps up to the main entrance. There is an accessible side entrance approximately 10 metres from the front of the building. From the side door, there is ramp access to the main hallway. Please use the low level bell at the front entrance to summon assistance or contact us prior to your arrival. There are hand rails at the front door and on all stairways.

Door width: approximately 1m

Approach to reception area

Our reception is on the first floor and there is no lift. Arrangements are in place with the Sheriff Clerk for access to a room on the ground floor to deal with any enquiries.

There is no seating available in our reception area, however, seating can be provided on request. Please ask if you need extra assistance.

Approach to interview and conference rooms

The Sheriff Clerk can make an interview room available on the ground floor with level access.

Door width: approximately 1m

Emergency evacuation

Audible emergency alarms: high-pitched intermittent siren

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

If you have a visual impairment

Colour definition

Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps or stairs and emergency signs.

Written documents

We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.

Our office welcomes guide dogs

The dog's comfort is your responsibility but we will provide a bowl of water on request.

If you have a hearing impairment

Hearing aid users

We have a mobile Hearing Induction Loop which can be used in our reception area, interview rooms or conference room.

Lip readers

Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.

Access to Sign Language interpreter

If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this. Please contact our office manager.

Textphone users

You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in this office.

Emergency alarms

There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.

Accessible toilet and comfort facilities

Public toilets

Men and women's toilets are available on the ground floor. The nearest alternative public toilets are Whitechapel Road a short distance away.

Wheelchair-accessible toilets

Unisex accessible toilets are available on the ground floor. A pull-cord is located in our disabled toilet. The nearest alternative wheelchair-accessible toilets are Whitechapel Road.

Door width: approximately 1m

Access to refreshments

There are vending machine facilities in the building but these are on the second floor in the witness room.